Privacy
This policy explains what personal information I collect, how I use it, and how you can access or correct it. I collect that information through this website and through my studio process with clients, collaborators, and subscribers.
What I collect
The personal information I collect comes directly from you. This includes your name and contact details, billing and project information, and any photographs, reference images, or other project materials you provide.
Most of this reaches me when you:
submit an enquiry through this website
correspond with me by email, phone, or social media
subscribe to my mailing list
request a quote or enter into a contract with me
provide reference material or other information as part of a project
Another business, collaborator, or agency sometimes passes on your information when making an enquiry on your behalf. Where that happens, I use it for the same purpose only.
I don't generally ask for sensitive information such as health details or racial or religious background. If you volunteer something sensitive as part of an enquiry or project, I'll use it only for the purpose you gave it to me, with your consent, or where the law requires it.
Studio Notes is my newsletter. If you subscribe, I collect your name and email address for that purpose alone.
My website also collects some information automatically through analytics and advertising tools, such as the pages you visit, your browser and device type, and your general location. The Cookies section below explains each one.
How I use it
I use your information to respond to enquiries, prepare proposals, contracts and invoices, deliver commissioned work, and send you updates relevant to your project.
If you've subscribed to Studio Notes, I'll send occasional updates on new work. You can unsubscribe at any time using the link in every email.
I also use information collected through this website to measure how well my advertising works, and to show my work on Facebook and Instagram to people who have already visited this site.
I don't use your information for anything beyond what you'd reasonably expect from getting in touch with a working illustrator and designer.
Who I share it with
I don't sell, rent, or trade your personal information, to anyone, ever.
To run this business, I use a small number of trusted service providers who handle parts of it on my behalf:
Google Workspace, for email, calendar, and file storage
Dubsado, my client management system, for enquiries, proposals, contracts, and invoicing
MailerLite, for email newsletters
Framer, which hosts this website
Google Analytics and Microsoft Clarity, to understand how visitors use this website
Meta (Facebook and Instagram), to measure and improve my advertising
Each provider processes information under their own privacy and security standards, and I only share what they need to do their job. Some of these providers store or process information overseas, including in the United States and Europe. Where that's the case, I've chosen established providers with reasonable privacy and security practices.
I'll only share your information beyond this if the law requires it, or if you've asked me to. For example, I might pass your details to an event planner or venue for an illustration booking, or to a collaborator you're already working with on a branding or theatre project.
Storage, security, and how long I keep it
Your information is stored securely within the systems listed above, all of which use industry-standard encryption and access controls. Access to client records is limited to me. No method of electronic storage is completely risk-free, so I can't guarantee absolute security, but I take reasonable steps to protect what I hold.
I keep client and project records for as long as I need them to run the business and meet my legal and accounting obligations, in line with standard Australian record-keeping practice. After that, I delete or de-identify what's no longer needed.
Cookies
This website uses cookies to remember your preferences, understand how the site is used, and measure my advertising. Cookies are small files stored on your device. You can switch them off in your browser at any time, though some parts of the site may not work as smoothly if you do.
I use Google Analytics to understand how people find and use this website. Google Analytics uses cookies and similar technologies to collect information such as the pages you visit, how you interact with the site, your browser and device type, approximate location, and a pseudonymous identifier used to distinguish visitors and sessions. Google processes this information to provide me with aggregated reports about website traffic and usage.
I also use Microsoft Clarity to understand how visitors move through this website. Clarity records interactions such as clicks, scrolling and mouse movement, and uses them to produce heatmaps and session replays. It uses first and third-party cookies to do this. Microsoft collects and processes this information to provide the service, and may also use it for its own purposes, including Microsoft Advertising. You can read more in the Microsoft Privacy Statement.
I use the Meta Pixel to measure my advertising on Facebook and Instagram and to show my ads to people who’ve visited this site. It records the pages you visit and whether you submit an enquiry. If you do, your name, email and phone number are scrambled (hashed) before they’re sent to Meta, which may store them overseas under its own Privacy Policy. You can manage the ads you see through Ad Preferences in Facebook or Instagram.
I never sell data collected this way, and Meta reports to me only in aggregate, so I can’t see who you are from it.
My website may also contain links to other websites or services. Their privacy practices are outside my control, so their own privacy policies will apply when you use them.
Access, correction, and complaints
You can ask to see the personal information I hold about you, or ask me to correct it, at any time by emailing hello@caseyharperwood.com. I won't charge you for this.
I handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If you have a concern about how I've handled your information, please get in touch directly. I'll take reasonable steps to investigate and respond to privacy concerns.
Where the Privacy Act 1988 applies, you may also be able to make a complaint to the Office of the Australian Information Commissioner if you're not satisfied with my response.
Updates to this policy
I may update this policy from time to time as the business grows or the law changes. The version published on this website is always the current one.
This policy is governed by the laws of Victoria, Australia.
Last updated: 10 November 2026
